Terms & Conditions

 

Terms & Conditions - Sehore Bites

Terms & Conditions

Welcome to Sehore Bites. By accessing or using our website and services, you agree to follow the terms and conditions mentioned below. Please read them carefully before placing an order.

⚠ By using Sehore Bites, you agree to our delivery, payment, cancellation, and refund policies.

1. Service Availability

Sehore Bites currently provides food delivery services only within selected areas of Sehore, Madhya Pradesh. Delivery availability may vary depending on restaurant location, weather conditions, traffic, or operational issues.

2. Order Acceptance

  • All orders are subject to restaurant acceptance and availability.
  • Sehore Bites reserves the right to reject or cancel any order at any time.
  • Incorrect customer information may result in cancellation of the order.

3. Pricing & Payments

  • Food prices, taxes, and delivery charges are displayed during checkout.
  • Customers must complete payment before order confirmation for online payments.
  • Cash on Delivery (COD) may be available for selected orders.
  • Sehore Bites reserves the right to change prices without prior notice.

4. Cancellation & Refund

  • Customers may cancel orders within 5 minutes of placing the order.
  • After 5 minutes, cancellation and refund may not be possible.
  • Refunds, if approved, may take 3–7 business days depending on the payment provider.

5. Delivery Policy

  • Estimated delivery times are approximate and may vary.
  • Delays due to traffic, weather, or restaurant preparation are possible.
  • Customers must be available at the provided address during delivery.

6. User Responsibilities

  • Customers must provide accurate delivery details.
  • Any misuse, fake orders, or abusive behavior may lead to permanent restriction from our services.
  • Customers are responsible for maintaining confidentiality of their account details.

7. Restaurant Responsibility

Food quality, taste, preparation, and hygiene are the responsibility of the restaurant partner. Sehore Bites acts as a delivery and ordering platform between customers and restaurants.

8. Limitation of Liability

Sehore Bites will not be responsible for:

  • Food quality issues caused by restaurants.
  • Delays due to unavoidable circumstances.
  • Losses resulting from incorrect customer information.
  • Temporary service interruptions or technical problems.

9. Privacy

Customer information such as name, address, and mobile number is used only for order processing and delivery purposes. We do not sell or share customer data with unauthorized third parties.

10. Changes to Terms

Sehore Bites reserves the right to modify these Terms & Conditions at any time without prior notice. Updated policies will be published on this website.

📞 Contact Us

For support or questions regarding these Terms & Conditions:

WhatsApp / Call: 7400656898

Website: www.sehorebites.in

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